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When you book medical cover, you are also trusting us with the safety and welfare of your crowd. Our clinicians are trained in the Ask for Angela initiative and WAVE (Welfare and Vulnerability Engagement), so they know how to spot and support people who feel unsafe, not just those who are physically injured.
Everyone deserves a safe night out
What are Ask for Angela and WAVE?
Ask for Angela is a nationally recognised safeguarding initiative that helps people discreetly ask for help in venues when they feel unsafe, threatened or vulnerable. By asking a member of staff for “Angela”, a person signals that they need assistance, and trained staff can then move them to a safe space, arrange transport, contact friends, or involve security or the police.
WAVE (Welfare and Vulnerability Engagement) is a training programme developed with police licensing teams and partners to help frontline staff recognise vulnerability and make appropriate interventions in licensed and night‑time economy settings. It focuses on identifying people at risk, understanding factors like alcohol, drugs, isolation or unwanted attention, and choosing safe, proportionate responses.
We do not deliver official Ask for Angela or WAVE training as a product. Instead, we make sure our own staff are trained and refreshed in how these schemes work, and how we fit in alongside venues, security and local partners.
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How our teams apply this on site
Recognise common signs of vulnerability
- Someone trying to leave with a person who seems confused, distressed or heavily intoxicated,
- Individuals who appear isolated, distressed or trying to avoid a specific person, and
- Possible spiking, sexual harassment, stalking or controlling behaviour.
Understand venue schemes and local guidance
- How that particular site uses Ask for Angela, and
- Where safe spaces are, who the safeguarding / duty manager is, and how to escalate concerns.
Make appropriate interventions
- Bringing someone into the medical area as a safe, calm space,
- Quietly alerting security or the venue’s safeguarding lead,
- Supporting people to get home safely or contact trusted friends or family, and
- Documenting concerns and actions where needed, in line with incident and safeguarding procedures.
This means a person can come to us directly, or a member of bar or security staff can walk someone over, knowing that our team will understand the context of “Ask for Angela” or a WAVE‑type handover and act accordingly.
Our internal training and standards
Induct staff on national schemes
- Ask for Angela principles and expectations, and
- WAVE training content: definitions of vulnerability, risk factors, de‑escalation and spiking awareness.
Use event‑specific briefings
- Each deployment includes a briefing on local schemes, house policies and escalation routes,
- Staff know the agreed process if someone uses the “Angela” code‑word or presents as otherwise vulnerable.
Review incidents and learning
- Safeguarding‑related incidents are reviewed, with learning fed back into training and briefing materials,
- Where appropriate, we liaise with organisers and local partners to tighten practice for future events.
Align with official guidance
We keep our internal guidance aligned with police licensing resources and local authority safeguarding guidance for licensed premises and night‑time economy venues.
For you, this means that when you book our medical services, you are not just filling an HSE box for first aid. You are adding a team who understand the wider safeguarding picture at night‑time and licensed events, and who can work with your staff to keep people safe in a joined‑up way.
